Friday, May 27, 2016 Online Sales Terms & Conditions as of May 1, 2016

JCW Computer Consulting, LLC ("JCWCC") Online Sales 
Terms & Conditions
effective May 1, 2016

  1. SHIPPING: Additional Shipping/Delivery Charges may apply.
  2. CORRECTIONS: We reserve the right to correct any mis-quoted prices within three business days after the confirmed order date.
  3. DELIVERY TIME: Equipment will be delivered in 1 to 5 days. Additional time may be needed for other specialized products and services.
  4. PAYMENT TYPES: We accept VISA, MasterCard, American Express, Paypal, Google Walltet, Cash and Money Orders.
  5. CANCELLATIONS: We will assess a 10% re-stocking/Processing Charge for all canceled orders.
  6. RETURN OF EQUIPMENT (Return of Merchandise Authorization): Working Merchandise may be returned within 5 days of purchase, but will be assessed a 10% restocking charge. Merchandise must be in like new condition in the original carton with all original packaging contents and sales receipt. JCWCC may refuse exchange or assess a charge for used or incomplete merchandise exchange. Customer must submit pictures of equipment and packaging material to RMA@JCWCC.COM including Order or Confirmation Number  in the Subject and details for reason the in the body of the email.
    1. JCWCC will provide RMA (Return Merchandise Authorization) and shipping instructions if approved. (Do not ship back to our office).
    2. Customer will incur all return shipping charges. 

  7. REFURBISHED/USED EQUIPMENT: No Returns, Refunds or Exchanges for Refurbished/Used Merchandise. Defective Merchandise may be exchanged within 10 days of purchase.
  8.  All service is non-refundable.
  9. LIMITATION OF LIABILITY: In no event shall JCWCC be liable to customer for any special, direct, indirect, exemplary, incidental or consequential damages, including any lost profit or lost savings, even if JCWCC has been advised, knows or should know of the possibility of such damages arising out of or in connection with JCWCC performance hereunder or the delivery, sale, use or inability to use, or performance of the equipment and parts, or 'computer solution' provided hereunder. In no event shall JCWCC be liable for damages, based upon any legal theory, including by way of example and not of limitation, contract, warranty, or, negligence or otherwise, in excess of the amount paid by CLIENT to JCWCC pursuant to this agreement. It is the responsibility of the CLIENT to ensure that all of its files are adequately duplicated and documented. JCWCC will not be responsible for Customer's failure to do so, nor for the cost of reconstructing data stored on disc, files, tapes, memories, etc. lost during the course of performance of On-Site or Off-Site computer services.
  10. REFUNDS: No refunds for credit card purchases, store credit only. Cash and Check Payment Refunds will be made via a JCWCC check. Refunds may take up to 10 working days to process.
  11. JCWCC is not responsible for expenses, fees or other costs incurred by Customers as a result of defective or incompatible products.
  12. Software & Printer Toner/Cartridges/ Ribbons may not be returned if original packaging is opened. Please read the manufacturer's Warranty Statement/ Notice/Disclaimer before opening.
  13. WARRANTY: All hardware items carry a One (1) Year Warranty unless otherwise specified in the store, Invoice or other JCWCC provided materials. All warranty service is return to depot unless specified as On-Site. Please consult appropriate Manufacturer for Manufacturer Warranty procedures/service.
  14. All NSF Checks are subject to Electronic Funds Transfer (EFT) debit of your checking account for face value of check plus $30 EFT collection fee.  
  15. JCWCC reserves the right to assess a 16% annual finance charge on all unpaid balances. Customer agrees to pay all collection fees, reasonable attorney fees, and court cost for outstanding invoices. {05/2016}

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